Trading System Support and Client Manager
Deliver World-Class Support in a Dynamic Global Trading Environment
Join a fast-paced, global fintech environment where you'll be at the forefront of supporting clients using one of the world’s leading foreign exchange trading platforms. You'll act as a trusted advisor, troubleshoot complex issues, and ensure a seamless experience for users across the globe.
This is a high-impact role ideal for someone who thrives in a client-facing, tech-driven setting. You’ll collaborate with teams worldwide and gain exposure to a wide range of trading technologies—all while enjoying flexibility, growth opportunities, and a vibrant SaaS culture.
What You’ll Do
- Deliver exceptional technical support to a global client base, from onboarding through ongoing operations
- Serve as the main point of contact for client inquiries, relationship management, and issue resolution
- Troubleshoot and resolve infrastructure and workflow-related issues during onboarding and production phases
- Diagnose hardware, connectivity, and application performance challenges across platforms including Windows and MacOS
- Collaborate with internal teams to escalate and resolve unresolved software or technical problems
- Conduct platform testing, including regression testing across various products and services
- Support client “go-live” phases by addressing connectivity and technical setup for a Java-based client application
- Stay current with platform developments and ensure clients are informed about updates and best practices
- Participate in a global 24/7 support model, including rotational weekend coverage, to maintain round-the-clock service
What You Bring
- A degree in Computer Science, IT, Engineering, or equivalent experience in a technical support role
- Solid grasp of IT fundamentals
- At least 2 years of experience supporting trading system applications
- Prior experience in client services or support roles within FX, trading, or treasury environments is highly advantageous
- Exceptional communication skills and the ability to explain complex technical topics in simple, client-friendly language
- A proactive, self-driven work ethic and a natural curiosity to dig deep into issues and find effective solutions
- Fluency in written and spoken English
- Willingness to work flexible hours, including some weekends, to support a true global follow-the-sun service model
This is a fantastic opportunity to grow within a forward-thinking fintech company, offering direct impact on customer experience and service excellence. You’ll be based in Singapore and play a critical role in shaping client success across global financial markets.
