Responsibilities

• Analyze and enhance business processes with a customer-centric focus
• Gather, validate, and document business requirements in collaboration with stakeholders
• Act as a liaison between cross-functional teams including product owners, UX/UI designers, developers and testers to ensure effective communication.
• Develop and execute UAT test plans; provide support to users during the testing phase
• Prepare training materials and conduct user training sessions
• Drive process improvement initiatives to increase operational efficiency

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• Minimum of 3 years’ experience as a Business Analyst in the life insurance industry, with expertise in policy servicing or customer operations
• Experience in system revamp or transformation projects is preferred
• Familiarity with Agile or Scrum methodologies

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R2090490 | LN