Join a leading multi-asset institutional brokerage firm with a strong footprint across Asia. They provide innovative and trusted trading solutions backed by a strong regulatory foundation. They pride themselves to be an equal opportunity employer committed to diversity and inclusion.

The Opportunity

You are an  Application Support Analyst with a strong focus on Site Reliability Engineering (SRE). This is a key role that ensures the performance, scalability, and reliability of our mission-critical applications. You will act as the bridge between software development and IT operations—bringing automation, stability, and operational excellence to the forefront of our systems.

What You’ll Do

Incident & Problem Management

• Provide Tier 2/3 support for production systems—troubleshooting and resolving complex application issues.

• Participate in on-call rotations, lead incident response efforts, and perform root cause analysis (RCA).

• Plan, test, and coordinate application deployments and system changes.

• Create and maintain custom scripts to automate reporting and operational tasks.

• Enhance monitoring and alerting systems to identify and resolve issues proactively.

Reliability & Performance Engineering

• Define and monitor SLAs for application reliability and uptime.

• Collaborate with infrastructure teams to fine-tune performance of databases and servers.

• Continuously improve system architecture and performance through thoughtful redesign.

Automation & Tools Development

• Build automation tools and scripts (e.g., PowerShell, Bash, Windows batch, C++) to eliminate manual work and streamline operations.

Collaboration & Documentation

• Work closely with developers, infrastructure engineers, and security teams to enhance system design and support.

• Maintain clear documentation, including runbooks, troubleshooting guides, and operational best practices.

What You Bring

• At least 3 years of experience in application support or SRE roles, ideally within the financial services industry.

• Familiarity with securities and/or derivatives back-office operations is highly desirable.

• Solid understanding of equities and other financial products is a plus.

• Strong troubleshooting skills, especially in distributed system environments.

• Hands-on experience with scripting languages (e.g., PowerShell, Python, Bash, Windows batch).

• Experience working with Microsoft .NET C# applications.

• Proficiency in Microsoft SQL Server, including large-scale data querying and reading stored procedures.

• Strong grasp of security best practices and system reliability principles.

• Excellent communication and stakeholder engagement skills.

• Diploma or Degree in Computer Science, Information Technology, or a related field.

• ITIL or other relevant certifications are an added advantage.

• Bonus: Background in securities or futures brokerage and deep understanding of related business processes.