Join a leading multi-asset institutional brokerage firm with a strong footprint across Asia. They provide innovative and trusted trading solutions backed by a strong regulatory foundation. They pride themselves to be an equal opportunity employer committed to diversity and inclusion.
You are an Application Support Analyst with a strong focus on Site Reliability Engineering (SRE) . This is a key role that ensures the performance, scalability, and reliability of our mission-critical applications. You will act as the bridge between software development and IT operations—bringing automation, stability, and operational excellence to the forefront of our systems.
What You’ll Do Incident & Problem Management
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Provide Tier 2/3 support for production systems—troubleshooting and resolving complex application issues.
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Participate in on-call rotations, lead incident response efforts, and perform root cause analysis (RCA).
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Plan, test, and coordinate application deployments and system changes.
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Create and maintain custom scripts to automate reporting and operational tasks.
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Enhance monitoring and alerting systems to identify and resolve issues proactively.
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Define and monitor SLAs for application reliability and uptime.
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Collaborate with infrastructure teams to fine-tune performance of databases and servers.
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Continuously improve system architecture and performance through thoughtful redesign.
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Build automation tools and scripts (e.g., PowerShell, Bash, Windows batch, C++) to eliminate manual work and streamline operations.
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Work closely with developers, infrastructure engineers, and security teams to enhance system design and support.
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Maintain clear documentation, including runbooks, troubleshooting guides, and operational best practices.
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At least 3 years of experience in application support or SRE roles, ideally within the financial services industry.
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Familiarity with securities and/or derivatives back-office operations is highly desirable.
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Solid understanding of equities and other financial products is a plus.
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Strong troubleshooting skills, especially in distributed system environments.
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Hands-on experience with scripting languages (e.g., PowerShell, Python, Bash, Windows batch).
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Experience working with Microsoft .NET C# applications.
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Proficiency in Microsoft SQL Server, including large-scale data querying and reading stored procedures.
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Strong grasp of security best practices and system reliability principles.
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Excellent communication and stakeholder engagement skills.
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Diploma or Degree in Computer Science, Information Technology, or a related field.
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ITIL or other relevant certifications are an added advantage.
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Bonus: Background in securities or futures brokerage and deep understanding of related business processes.
